Terms & Conditions

Terms & Conditions
These terms and conditions govern your use of this website and the terms of any purchases that you make. Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions.

Intellectual property
The content of this site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of this site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content without written permission from Tamar Specialist Brushes Ltd

Limitations

By submitting material you are granting Tamar Specialist Brushes Ltd a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.

We reserve the right to refuse to post material on this site or to remove material already posted.

Descriptions and prices of products
We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions as many are handmade. If there is anything that you do not understand, or if you wish to obtain further information, please contact us before ordering.

If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy

All prices are expressed exclusive of any VAT payable.

The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.

We try to ensure that we can always make available the full product range and will inform you if any product ordered is unavailable. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you, except to ensure that you are not charged for that product.

Acceptance & cancellation of orders
Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you that we have despatched a product to you. At this point, a contract will be made between us for you to buy and us to sell the products that you have ordered from us.

At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product.

If you wish to cancel your order, you can notify us by email before the goods are dispatched to you, or where goods have already been dispatched, by returning goods to us. You can return goods you have ordered from us for any reason, at any time within 14 days of receipt, for a full refund or exchange. The costs of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

The rights to return the goods to us will not apply if the product has been used, or where products have been made or customised specifically for you.

Deliveries
Delivery will be made to the address specified when you complete the order. We use a variety of delivery methods, depending on the size and weight of the product you order and the speed with which you wish to receive it. Orders will normally be dispatched within 1 working day. Where this will not be possible we will inform you.

Shortage or damage must be advised in writing within 3 working days of receipt. Non-delivery must be advised in writting within 7 working days of notified date of dispatch, otherwise no claim will be accepted.

Your Privacy
We do not store credit card details or share customer details with any 3rd parties.

Cookies
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyse how visitors use the site in the aggregate. It does not collect personally identifiable information, and does not track your movements between different websites. The cookies used by Google Analytics include __utma__utmb__utmc__utmz,__utmv.

More details about the purpose of these cookies can be found in the Google Analytics documentation.

The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

For further information, please see the Google Analytics security and privacy principles and Google Analytics terms of service.

If you prefer to opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on to block Google Analytics on all websites, or configure your browser to block Google Analytics cookies.

Other cookies
Information about the cookies used on the shop part of the website can be found here.

Amendments
We may update these Terms & Conditions from time to time.